memory

details on job spec

1. Actuarial and management skills
2. Knowledge of heritage with-profits business
3. Ensuring fair payouts on with-profits business
4. Ensuring customer-facing teams have appropriate technical support
5. Answering customer queries
6. Administer certain policies
7. Calculate, implement, and review with-profits bonus rates including final bonuses, surrender transfer value factors, and estimated maturity value factors; ensure accuracy and timely updates based on market movements
8. Maintain essential EUCs and supporting tools (e.g., PAF factors, late payment interest spreadsheets) used across the business
9. Deliver process improvements that simplify and speed up operations, enhancing efficiency and customer outcomes
10. Support projects, rectification work, and technical policy queries, ensuring high-quality responses within service level agreements and accurate manual calculations when required
11. Manage team resources effectively, including oversight of a budget up to £1 million
12. Leadership and people management skills with a strong understanding of customer needs
13. Strong product knowledge, including with-profits experience
14. Knowledge of statutory framework, including TM1 and COBS rules
15. My questions: a. Is the cost of membership subscription covered? b. Is the role focused more on the Aviva book or the FL book?